Privacy policy

Falabellaa respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit our website or make a purchase.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

Order and Transaction Information

  • Products purchased

  • Order history

  • Payment status

  • Shipping and delivery details

  • Refund and customer service records

Payment card details are generally processed by our payment service providers. We do not intend to store complete payment card information on our own systems unless expressly disclosed and handled in accordance with applicable requirements.

Technical Information

  • IP address

  • Browser and device information

  • Website usage and interaction data

  • Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process eligible returns, exchanges, and refunds.

  • Respond to questions and customer service requests.

  • Send order confirmations and important transaction updates.

  • Prevent fraud, unauthorized transactions, and misuse.

  • Maintain and improve our website.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

  • Send promotional communications where permitted and, where required, with your consent.

You can opt out of marketing emails by using the unsubscribe link in the message or contacting us. Transactional messages about your orders may still be necessary.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website performance, and support advertising where applicable.

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.

4. How We Share Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors.

  • Shipping companies and freight carriers.

  • E-commerce and website hosting providers.

  • Customer support and communication services.

  • Fraud prevention, security, and analytics providers.

  • Professional advisers and government authorities where legally required.

These parties may process information to provide services to us, subject to applicable contractual and legal requirements.

We do not sell personal information for money. Where privacy laws define certain advertising-related disclosures or data sharing as a sale or sharing of personal information, we will comply with applicable requirements and provide required choices.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, maintaining records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where processing relies on consent.

  • Appeal certain privacy decisions where applicable.

To exercise a right, contact us using the details below. We may need to verify your identity before responding.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

8. Children's Privacy

Our website is not intended for children to provide personal information independently where doing so would violate applicable law. We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is legally required.

If you believe a child has provided personal information to us improperly, contact us so we can review the situation.

9. Third-Party Websites and Services

Our website may link to third-party websites, payment services, or other platforms. Those services have their own privacy practices, and we are not responsible for their independent policies.

We encourage you to review their privacy notices before providing personal information.

10. International Data Transfers

Depending on the service providers we use and your location, your information may be processed in countries other than the country where you reside.

Where required, we will take appropriate measures for international transfers in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this policy when our practices, services, or legal requirements change. Any updates will be posted on this page with a revised date.

12. Contact Us

For privacy questions or requests concerning your personal information, contact:

Business Name: Falabellaa
Email: contact@falabellaa.shop
Address: 436 Kingsland Ave, Brooklyn, NY 11222, United States