Terms of service

Welcome to Falabellaa. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. General Information

Falabellaa operates an online store offering products and equipment to customers. Throughout these terms, “we,” “us,” and “our” refer to Falabellaa, and “you” refers to the customer or website visitor.

You agree to use our website lawfully and provide accurate information when placing an order.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, slight variations in appearance or specifications may occur.

Customers are responsible for reviewing product specifications, compatibility, dimensions, and intended use before purchasing equipment.

3. Pricing and Payments

All prices are displayed in the currency indicated at checkout. Prices and promotions may change without prior notice, but changes will not retroactively alter accepted orders except as permitted by law.

Orders are subject to payment authorization and acceptance. If an order contains a significant pricing, inventory, or technical error, we may contact you to resolve the issue or cancel the affected order and issue an applicable refund.

4. Orders and Cancellations

After placing an order, you may receive an order confirmation by email. We reserve the right to review, reject, or cancel orders where permitted by law, including suspected fraudulent transactions or product availability issues.

If you wish to cancel or modify an order, contact us as soon as possible at contact@falabellaa.shop. We cannot guarantee changes after processing or dispatch.

Any refund for a cancelled order will be handled in accordance with applicable law and our Return and Refund Policy.

5. Shipping and Delivery

Our estimated shipping and delivery timeframe is 7–14 business days. Actual delivery times may vary depending on the destination, product availability, carrier schedules, and other circumstances.

Free shipping may be available on qualifying orders over $1,200, subject to the conditions disclosed on our website or at checkout.

Oversized equipment, heavy machinery, special handling, or restricted delivery locations may require additional arrangements or charges. Applicable charges will be disclosed before the order is finalized.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy. Please contact us before returning an item so that we can provide the appropriate instructions.

Nothing in our policies limits consumer rights that cannot legally be excluded.

7. Product Safety and Proper Use

Customers are responsible for following applicable safety requirements and manufacturer instructions when installing, operating, or maintaining equipment.

Before purchasing, customers should verify the product's dimensions, power requirements, load capacity, compatibility, and suitability for their intended application.

8. Intellectual Property

Website content, including text, graphics, logos, photographs, and design elements, is owned by or licensed to Falabellaa unless otherwise indicated.

You may not reproduce, distribute, or commercially use our content without prior written permission, except where permitted by law.

9. Website Use

You agree not to use our website for unlawful purposes, attempt unauthorized access, interfere with website functionality, or submit fraudulent orders.

We may restrict access or take appropriate action when necessary to protect our business, customers, and website, subject to applicable law.

10. Limitation of Liability

To the extent permitted by law, Falabellaa will not be liable for indirect, incidental, special, or consequential losses arising from website use or product purchases.

Nothing in these terms excludes liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

11. Privacy

We handle personal information in accordance with our Privacy Policy. That policy explains how information is collected, used, disclosed, and protected.

12. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be published on this page with a revised date. Changes will apply as permitted by applicable law.

13. Governing Law

These terms are governed by applicable laws, including the laws of New York where applicable, without limiting any mandatory consumer protections available to customers.